1. Introduction

HighQ Interior Solutions (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and the people who get in touch with us.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. This policy
applies to www.highqinteriors.com and any other channel through which we collect personal data, including web forms, email, and phone. We comply
with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and the ePrivacy Regulations 2011 (S.I. No. 336 of 2011).

2. Who we are (Data Controller)

HighQ Interior Solutions Limited is the data controller for the personal data we collect through this website.

Business name: HighQ Interior Solutions Limited

Registered address: 9 Oak Grove, Bunclody Woods, Carricduff, Bunclody, Co. Carlow

Company registration number: 804804

Email: office@highqinterior.com

Phone: +353 89 498 8896

3. What information we collect

We only collect information that you choose to provide to us. Depending on how you interact with our website, this may include the following:

3.1 Contact and quote enquiries

When you submit a contact form or request a quote, we collect:

• Your name

• Your email address

• Your phone number

• Information about your project (type of work, location, timeline, photographs or attachments you choose to share, and any other details you
  include in your message)

3.2 Trader applications

If you apply to work with us as a trader through our Join Us page, we collect:

• Your name

• Your phone number

• Your email address

• The trade(s) you offer

• Your availability (mornings, evenings, weekends)

• Your pricing information (per square metre, linear metre, hour, day rate, etc.)

• Whether you operate as self-employed or as a company  Whether you work alone or with a team

3.3 Career enquiries

If you contact us about a role on our team, we collect the contact details and any other information you include in your enquiry, including any CV or supporting documents you choose to send us.

3.4 Technical information

When you visit our website we may automatically collect limited technical information, including your IP address, browser type, device type, referring URL, and pages viewed. We use this information for analytics and to keep the website secure. See section 9 (Cookies) for more detail.

4. How we use your information

We use the personal data you provide for the following purposes:

• To respond to your enquiry, prepare a quote, or arrange a site visit

• To deliver the works you have engaged us to carry out

• To assess and shortlist trader applications and contact suitable applicants about future projects

• To review job applications and contact suitable candidates

• To keep records of communications and contracts

• To improve our website and the services we provide

• To comply with our legal and regulatory obligations

5. Legal basis for processing

Under GDPR, we rely on the following legal bases for processing your personal data:

Consent — when you submit a form on our website asking us to contact you, apply to work with us as a trader, or apply for a role.

Performance of a contract — where we have entered into an agreement with you (or are taking steps at your request before entering into one) to carry out works.

Legitimate interests — to operate, secure, and improve our website, manage our business relationships, and keep records of past projects and communications.

Legal obligation — where we are required to retain certain information for tax, accounting, health and safety, or other legal reasons.

6. Who we share your information with

We do not sell your personal data. We only share it where necessary, and only with parties who are bound to keep it confidential.

This may include:

• Our employees and engaged tradespeople who need it to deliver your project

• Main contractors or clients we are working with on a shared project (where relevant)

• Third-party service providers who process data on our behalf, such as our website host, email provider, cloud storage provider, and accounting
  software (“data processors”)

• Professional advisers (e.g. accountants, solicitors, insurers)

• Public authorities or regulators where required by law

7. How long we keep your information

We only keep personal data for as long as is necessary for the purpose for which it was collected, or as long as we are required to by law.

• Enquiry and quote information: up to 24 months after our last contact, unless the enquiry becomes a project

• Project and contract records: 7 years from the end of the project, in line with Irish tax and accounting requirements

• Trader applications: up to 24 months, unless you ask us to remove your details sooner

• Job applications: 12 months after the recruitment process is complete, unless you ask us to remove your details sooner

• Website analytics: in line with our analytics provider’s standard retention settings

8. Your rights

Under GDPR you have the following rights in relation to your personal data:

Right of access — you can ask us for a copy of the personal data we hold about you.

Right to rectification — you can ask us to correct any information that is inaccurate or incomplete.

Right to erasure — you can ask us to delete your personal data, subject to certain legal limits.

Right to restrict processing — you can ask us to limit how we use your data.

Right to object — you can object to processing based on our legitimate interests.

Right to data portability — you can ask us to provide your data in a structured, machine-readable format.

Right to withdraw consent — where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in section 11. We will respond within one month.

You also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority, at www.dataprotection.ie.

9. Cookies and analytics

Our website uses cookies and similar technologies to make the site work properly and to help us understand how visitors use it.

Cookies may be:

• Strictly necessary — required for the website to function (e.g. session and security cookies)

• Analytics — to understand visitor numbers and behaviour (e.g. Google Analytics or similar)

• Functional — to remember your preferences

Where required, we will ask for your consent to non-essential cookies through a cookie banner when you first visit the site. You can change or withdraw your consent at any time through the cookie settings on the website, and you can also manage cookies through your browser.

10. Data security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Contact us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us at:

HighQ Interior Solutions

9 Oak Grove, Bunclody Woods, Carricduff, Bunclody, Co. Carlow

Email: office@highqinterior.com

Phone: +353 89 498 8896

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last updated” date shown at the top.